Introduction to Negotiation Skills: Theory & Practice

This course is aimed a participants who want to become better negotiators. In this course we will explore the many theories about negotiations and compare their relative value to practical situations.

This course has a hands-on skills development focus. Participant will emerge from this course with a better understanding of how negotiation works and with the skills to take on any negotiation.

• HR Professionals
• Managers
• Supervisors
• Union Representatives
• Diversity Consultants
• Health and Safety Representatives
• Ombuds
• Conflict Management Professionals
• Investigators
• Business Leaders
• Anyone who uses negotiations in their working lives

• Key Phases of Negotiation
• Classical vs. Interest Based Negotiations
• Conflict Theory and Responses to conflict
• Preparation
• The Negotiating Process
• Listening Skills
• Body Language